Case Study

Using SMS for Emergency, Crisis and Business Continuity Communications

F24 is the leading application service provider for notification, alerting and crisis management throughout Europe. F24 develops and operates high-security alerting and crisis management solutions for emergency, crisis and business continuity management situations in major companies and public sector organisations worldwide.

Almost 500 major companies and organisations in over 65 countries around the world use notification, alerting and crisis management service, FACT24. Clients using FACT24, the alerting and crisis management service, can automatically inform their crisis management and emergency teams, set up telephone conferences at short notice, activate information hotlines or exchange information in real-time between all key persons and document the course of events in a tamper-proof crisis log.

F24 came to HSL as they wanted to work with a professional service provider who had connections with all major networks across the globe. F24 needed to be able to send out text messages to many different carriers in various countries simultaneously. They also needed a provider that could handle the volume of messages going from a handful up to several thousands of messages in minutes.

Knut Rollig, Head of IT, from F24 said: "HSL's global coverage, quality of service and level of support is second to none. The vast technical knowledge of their software development team resulted in a seamless integration between FACT24 and their distribution network."

Related Downloads:

F24 Business Continuity Case Study